IDP Argentina
NGN Consulting has focused on the wholesale carrier opportunities resulting from the rapidly growing demand for capacity between the United States and international niche markets. NGN Consulting has delivered a wide range of IT and communications advice
NGN Consulting has focused on the wholesale carrier opportunities resulting from the rapidly growing demand for capacity between the United States and international niche markets. NGN Consulting has delivered a wide range of IT and communications advice and implementation made possible achievement of a selected blue-chip client base in the communications sectors. We specialize in VoIP business routes opportunities.
General office
IDP
Liban Republic 879
BA
,1878
Argentina
Phone: +54-11-4091-1823
Site: http://www.ngnconsulting.com.ar/idp/
Contact Person
Marcos Dragani / Managing Consultant
Phone: + 54 11 4091 1823
IDP
Liban Republic 879
BA
,1878
Argentina
Phone: +54-11-4091-1823
Site: http://www.ngnconsulting.com.ar/idp/
Contact Person
Marcos Dragani / Managing Consultant
Phone: + 54 11 4091 1823
- Hosted VoIP billing service provider
- VoIP Billing Software Provider
- Outsourced Billing
- Cisco Systems
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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