ICT Convex (India) Pvt Ltd India

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ICT Convex (India) Pvt Ltd
Plot # 20, 3 Floor, Paigah Colony,
S.P.Road Secunderabad.
AP ,500003
India

Phone: 914066179999
Site: http://www.convex9.com

Contact Person

Convex Communications / Manager
Phone: 17329830922
Phone: 17329830923

Hosted VoIP billing service provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
H.323 Softswitch & CPE
H.323 VoIP Gateway
Installation and Support Services
IP devices
Partnering for Origination and Termination
PC to Phone
SIP Softswitch & CPE
SIP VoIP Gateway
Termination
Web Call
Web To Phone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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