iCore Networks United States
- 3-Way Calling
- 3-Way Calling
- 7, 10 and 11 digit dialling
- A-Z Termination
- Agent Dashboard License
- Agent Virtualization
- Alternate Caller ID
- Billing and Routing Solution
- call centers
- Cloud-based Unified Communications Service Provider
- did numbers provider
- FREE Callshop Software
- Hardware
- Hosted PBX Service Provider
- Hosted VoIP billing service provider
- Incumbent PTT
- International VoIP Wholesale Provider
- Internet Fax Service Provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Marketing Services
- Mobile VoIP
- Network Service Provider
- Roaming Free International SIM
- SIP Billing
- VoIP Billing Software Provider
- Voip consulting
- Voip Termination ISP
- wholesale VoIP
- Wholesale VoIP Carrier
- Wireless Broadband
- 3-Way Calling
- 7, 10 and 11 digit dialling
- Agent Dashboard License
- Agent Mobility
- Agent Virtualization
- Alternate Caller ID
- Alternate Routing Options
- Analog Adapters
- Anonymous Call Rejection
- Answering Rules
- Audio Codec’s: G.729, G.711
- Auto-attendant
- Automatic Call-back
- Billing Software
- Blacklist
- Busy Lamp Field (BLF)
- BYOD support
- Call Back
- Call Center services
- Call Controller
- Call filter
- Call Forwarding
- Call Handling
- Call Intercept
- Call Logs
- Call Me Now
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Call shop solution
- Call Transfer
- Call Waiting
- Call Waiting With Caller ID
- Caller ID
- Caller ID Blocking
- Caller ID Control
- Classes of Service
- Click To Call
- Click to Call Me
- Cloud PBX
- Codec
- Collaboration
- Conference Bridge
- Conference Phones
- Conferencing
- Consultancy Services
- CRM Migration
- Custom Greetings
- Custom Ring Back
- Customizable Greetings
- Data Conferencing
- Desk Phones
- Detail & Phone Usage Summary Reports
- Dial-by-Name Directory
- DID Support
- Directed Call Pick Up
- Directory Number Hunting
- Distinctive Ring
- DNIS Support
- Do Not Disturb
- E1 Bulk Wholeseller
- E1/T1
- E911 Support
- Email to Fax, and vice versa
- Enhanced Outgoing Calling Plan
- Enhanced Voicemail
- Entrance Greeting and Queue Announcements
- Extentions
- External/Internal Transfer
- Failover
- Fax To Fax
- Find Me, Follow Me
- Flash on Hold
- Forced Delivery of Calls
- Free In-Network Calling
- Gatekeepering
- Greetings
- Group Paging
- gsm voip solutions
- Cisco Systems
- Cisco Systems
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Photon Telecoms Ltd
Photon Telecommunication Limited is a leading International provider of Telecom services, including carrier-to-carrier, carrier pre-selection, VoIP and pre-paid calling cards. With interests in Asia, America, Africa and Europe, our London-based company is
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