Integration of the phone set (cell or land line) into the company phone system. For instance, if it is impossible to find a person by the office phone, then with the help of the integrated cell phone one can set a call redirection to a cell or another telephone number, in case if that telephone is also unavailable the call will be redirected to a voice mail.
Call recording is a standard industry practice to enable quality service, training, security, transaction verification, and emergency services applications.