ICG Communications United States

Since 1986, ICG has been leading the way in the telecom industry. In the years after our inception, we developed the ability to adapt to our customers` needs and provide them with the customer experience they demanded. Today, we`re possibly the strongest, most focused telecom alternative available in our sector.ICG is an integrated metropolitan and regional fiber infrastructure company that provides voice, data and internet communications services.

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General office

ICG Communications
600 W. 7th Street Suite 100
Los Angeles
CA ,90017
United States

Phone: +1 213-986-1011
Site: http://www.icgcom.com

Contact Person

Matt Kendall / Channel Manager
Phone: +1 213-986-1012

International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting

Phone To Phone
Phone To PC
PC to Phone
IP devices
Web To Phone
Collaboration
Data Conferencing
Call Routing VoIP Solutions
Consultancy Services

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Voipshop Telecommunications Inc.

VOIPSHOP is a recognized VoIP carrier. Our main activity is to provide VoIP Services to international and local carriers to destinations all over the world.

Among the main development trends of our company are:

* Developing fruitful relation