Icecom Ltd. Finland

Icecom Ltd. offers IP communication solutions to boost the business of its customers. The company has combined SIP technology, a VoIP environment as well as mobile and web solutions into products that are flexibly adaptable to meet any customer specific n

Icecom Ltd. offers IP communication solutions to boost the business of its customers. The company has combined SIP technology, a VoIP environment as well as mobile and web solutions into products that are flexibly adaptable to meet any customer specific needs. Icecom`s innovative communication products help companies expand their service offering and increase their revenues.

With our VoIP solutions organizations can:
- improve their VoIP services and offer more value for their customers
- enhance VoIP services into their product portfolio
- easily become VoIP providers themselves without any large investment
- host or resell VoIP services and create new profitable business.

Icecom has extensive expertise and years of experience using SIP technology, and it is used as the core of its innovative solutions. Since the solutions are based on SIP protocol, it is possible to flexibly create new communication components for environments in which SIP technology is already used. In addition, Icecom`s products can be deployed to interoperate with Legacy PBX, which makes it possible to take advantage of new methods of communication alongside old ones.

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General office

Icecom Ltd.
Teknologiantie 12 B
Oulu
,FI-90570
Finland

Phone: +358 855 149 71
Site: http://www.icecom.fi
Contact Person

Teemu Haapala / Vice President
Phone: +358 405 966 985
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • Network Service Provider
  • Voip consulting
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • Collaboration
  • Consultancy Services
  • Data Conferencing
  • Installation and Support Services
  • PC to Phone
  • Phone To PC
  • Phone To Phone
  • SIP Softswitch & CPE
  • SIP VoIP Gateway
  • System Integration
  • Voice and Video Conferencing
  • Web Call
  • Web To Phone
  • Audiocodes
  • another

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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