i2Telecom United States
i2Telecom provides high-quality international and domestic long distance calling services to subscribers at a fraction of the cost of traditional carriers by leveraging the power of the Internet.
i2Telecom provides high-quality international and domestic long distance calling services to subscribers at a fraction of the cost of traditional carriers by leveraging the power of the Internet.
Our patents-pending VoiceStick
General office
i2Telecom
5070 Old Ellis Point Suite 110
Roswell
GA ,30076
United States
Phone: (404) 567-4750
Site: http://www.i2telecom.com
Contact Person
Ronnie Welch / Media Contact
Phone: (508) 222-4802
i2Telecom
5070 Old Ellis Point Suite 110
Roswell
GA ,30076
United States
Phone: (404) 567-4750
Site: http://www.i2telecom.com
Contact Person
Ronnie Welch / Media Contact
Phone: (508) 222-4802
- Internet Telephony Service Provider
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- H.323 VoIP Gateway
- IP devices
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP Softswitch & CPE
- SIP VoIP Gateway
- Audiocodes
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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