HyperLogic AS Estonia
General office
HyperLogic AS
Paavli 2a
Tallinn
Harju ,10412
Estonia
Phone: +372 650 5966
Site: http://www.hyperlogic.ee
Contact Person
Andrei Savenko / CEO
Phone: +372 650 5966
Phone: +372 527 2772
HyperLogic AS
Paavli 2a
Tallinn
Harju ,10412
Estonia
Phone: +372 650 5966
Site: http://www.hyperlogic.ee
Contact Person
Andrei Savenko / CEO
Phone: +372 650 5966
Phone: +372 527 2772
- Voip Termination ISP
- Partnering for Origination and Termination
- Cisco Systems
- IP Phone
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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