Hyperdriven Australia Australia

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General office

Hyperdriven Australia
GPO Box 3028
Sydney
NSW ,2001
Australia

Phone: +61 2 9972 9072
Site: http://voip.hyperdriven.com.au

Contact Person

Ian Nicholson / Business Development Manager
Phone: +61 2 9972 9072
Phone: +61 418 230 069

Hosted VoIP billing service provider
Internet VoIP and Video Conferencing Service Provider
SIP Billing

Call Relay VoIP Solutions
Consultancy Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
System Integration
Web Call

Vegastream

Billing system of own development
Our Own ASP Solution

Encounta

Voicetech Communicaitons P L

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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IPCB.net

IPCB mission is to facilitate worldwide call termination from any IP telephony device, independent of its manufacturer, protocols and origin. IPCB seamlessly integrates with a heterogeneous infrastructure of its Members within hours after signing Membersh

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