HostedSwitch United States

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General office

HostedSwitch
5255 Stevens Creek Blvd, Suite 250
Santa Clara
California ,95051
United States

Phone: 12053773705
Site: http://www.hostedswitch.com

Hosted VoIP billing service provider
Internet Telephony Service Provider
SIP Billing
VoIP Billing Software Provider

Billing Software
Call Routing VoIP Solutions
H.323 Softswitch & CPE
PC to Phone
SIP Softswitch & CPE

Cisco Systems

Proprietary

HostedSwitch

Actica Consulting

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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