Homeland Universal Communication Iran
Homeland Universal Communication
#5, No. 523, Sahand building, next to melli bank, karkhaneh ghand cross
Karaj
Tehran ,3134683183
Iran
Phone: 982612211126
Phone: 982612208168
Site: http://www.huc.ir
Contact Person
Farid Parsaei / IT Director
Phone: 982612211126
Phone: 989354314312
#5, No. 523, Sahand building, next to melli bank, karkhaneh ghand cross
Karaj
Tehran ,3134683183
Iran
Phone: 982612211126
Phone: 982612208168
Site: http://www.huc.ir
Contact Person
Farid Parsaei / IT Director
Phone: 982612211126
Phone: 989354314312
- Network Service Provider
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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Hea
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