Holaphone Spain

Holaphone ofrece a las empresas una oportunidad de desarrollo permitiendo tanto emprender nuevas actividades rentables como rentabilizar al m

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Holaphone
Avda. Diagonal 419 2 ? - 1 ?
Barcelona
Barcelona ,8008
Spain

Phone: +34-933-905472
Site: http://www.holaphone.com

Contact Person

Gustavo Espeche / Technical Director
Phone: +54-351-4233788
Phone: +549-351-6199103

Hosted VoIP billing service provider
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IP devices
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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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