HiTech Telecom Pty. Ltd. Australia

HiTech makes innovative hardware/software solutions available to the market. We analyse and evaluate emerging telephony technologies and develop them into a marketable package. We on-sell innovations to enterprises who can benefit from them directly, or to enterprises seeking to market high-end technology to consumers.We also create and develop our own new technology, integrating GSM, 3G & [WiFi] networks.We are always on the look-out for skilled people willing to contribute their abilities and enthusiasm to a dynamic corporate team. From time to time opportunities arise for both back-end technical expertise and for business development.

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General office

HiTech Telecom Pty. Ltd.
809 Pacific Highway
Chatswood (Sydney)
NSW 2067 ,2067
Australia

Phone: +61-2-8484 8800
Site: http://www.hitel.com.au

Contact Person

Amadu Yahaya / Director Operations
Phone: +61-2-8484 8800

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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