High Tech Communications Canada
High Tech supports your every business communication needs.
High Tech is a value-added reseller and systems integrator in the telecommunications and data industry.
Representing multiple world-class manufacturers High Tech has been providing turnkey telecommunications, data and PA solutions for customers since 1985,including structured cabling and project management services. High Tech's strengths are its tried and true processes and its experienced, knowledgeable engineers, technicians and project managers High Tech supports every product it sells with full service extended maintenance agreements and 24/7 support.
High Tech Communications
158 Don Hillock Drive, Unit #8
Aurora
Ontario ,L4G0G9
Canada
Phone: (905)853-2335
Site: http://www.hightechcommunications.ca/
Contact Person
Duane Barton / Owner
Phone: (905)853-2335
- Alternate Routing Options
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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