Hi Tech IT Solutions USA inc United States

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Hi Tech IT Solutions USA inc
140 Nassau street, New York, 10038
New York
NY ,11216
United States

Phone: +1 646-256-9994
Site: http://www.hitechitsolutions.com

Contact Person

A. T. M Enayet Karim / Technical support Engineer
Phone: +88-0172-855 034
Phone: +88-0172-855 034

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Spadana

Spadana Corporation was founded in 1997 by leading technology consultants in the sphere of networking and database industries. Since its beginning, Spadana Corporation has established itself as the leading provider of Voice-over-IP and networking solution