Hi Tech IT Solutions USA inc United States

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Hi Tech IT Solutions USA inc
140 Nassau street, New York, 10038
New York
NY ,11216
United States

Phone: +1 646-256-9994
Site: http://www.hitechitsolutions.com

Contact Person

A. T. M Enayet Karim / Technical support Engineer
Phone: +88-0172-855 034
Phone: +88-0172-855 034

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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