Heswick Switzerland

Heswick is a company that works for a number of years in Telecommunications developing hardware and software solutions dedicated to telephony services management.

Heswick is a company that works for a number of years in Telecommunications developing hardware and software solutions dedicated to telephony services management.

Through international agreements with emerging markets companies like East Europe, Africa, the Far East and the strategic Countries like USA, we have developed an international network that is able to offer to the Swiss and Foreign Telephone Companies a quality international traffic (both in termination and collection) and at competitive prices.

Your rate:

Rating: 0/0.00/5

General office

Heswick
Via Motta, 24
Chiasso
Ticino ,6830
Switzerland

Phone: +41 91 6829676
Site: http://www.heswick.ch

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
Termination

Audiocodes
VocalTec

Billing system of own development

Heswick

IT TIime sa

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

View more WIKI