HelloMundo United States

HelloMundo was founded in August 2004 with the intention of capitalizing on the opportunities arising in emerging next generation VoIP Telephony Services. With the idea of providing superior telephony services to under-served markets, the company is focus

HelloMundo was founded in August 2004 with the intention of capitalizing on the opportunities arising in emerging next generation VoIP Telephony Services.With the idea of providing superior telephony services to under-served markets, the company is focused primarily on offering VoIP Services to individuals, SMEs, and corporations in the Americas.With a world class group of managing directors, HelloMundo brings to the industry an unsurpassed level of experience and past success in both the United States and Latin American Telecom markets. HelloMundo understands that success in the next generation of telecom services comes from a unique blend of technological sophistication, unsurpassed customer service, and market expertise.HelloMundo`s service is ideal for individuals looking for a more cost effective way to stay in touch with family, friends or companies looking for a better, more cost effective way to integrate employees scattered across the globe. Until now VoIP technology has been out of reach for individuals both in terms of cost and the infrastructure required. Using their existing broadband IP network, individual subscribers can now benefit from these great new value added services, while corporations can deploy multi site PBX functionality quickly and easily.

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General office

HelloMundo
3550 Biscayne Blvd, Suite 407
Miami
Florida ,33137
United States

Phone: +1-305-428-3333
Site: http://www.hellomundo.com
Contact Person

Ana Garcia / Customer Service Supervisor
Phone: +1-305-428-3333
  • Internet Telephony Service Provider
  • PC to Phone
  • Phone To Phone
  • SIP VoIP Gateway
  • Cisco Systems
  • Proprietary

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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