Hello Telecom United Kingdom

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General office

Hello Telecom
19 Musters Road
Nottingham
,NG2 7PP
United Kingdom

Phone: 1158526600
Site: http://www.hello-telecom.co.uk

Contact Person

Steve Jansky / CEO
Phone: 1158526600

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
SIP Billing

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Installation and Support Services
Partnering for Origination and Termination
Termination

Vegastream

Billing system of own development

Connect Direct UK Ltd

Telecom Infinity

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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