Hello BD Bangladesh

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General office

Hello BD
Polton Tower,Dhaka
Dhaka/Chittagong
,1200
Bangladesh

Phone: 01721960147
Phone: 01746881479
Site: http://198.52.97.98:3213/
Contact Person

Abdul Hasib / Head of Marketing
Phone: 02-9678462
Phone: 01721960147
  • Mobile VoIP
  • Mobile Phone/Desk Phone Integration
  • Huawei VoIP Products
  • Billing system of own development

Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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