hathway telecom India

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hathway telecom
B 64, gurgaon
gurgaon
,122001
India

Phone: 95124428356

Contact Person

vijay sampat / sales
Phone: 95124428356

Incumbent PTT
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
VoIP Billing Software Provider
Voip consulting

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services

Audiocodes
Blue Lava Prorietary 2 & 4 Port Analog VoIP Gateways
Cisco Systems
Clarent

AA VoIP Enabler
Absolute
another
Billing system of own development
Custom Open Source Billing Solution
D-TAC
Dialogue Billing
ETS Billing

CheetChat

vijay

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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