The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Global Sourcing Communications WLL
Global Sourcing Communication, are specialists in customer relationship strategy and measurement. We develop and implement customer strategies, and use our proven methodologies to monitor the health of customer relationships to improve and evaluate them i
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