Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Sprint Telco
SPRINTtelco is leading the Voice over Internet Protocol (VoIP) revolution currently sweeping through the telecommunications industry. Virtually every major service provider is discovering the benefits of VoIP, and we are helping them leverage the technolo
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