The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
WLS Group
Founded in 2003, W.L.S Group is a consulting company based in Toronto, Canada. W.L.S Group of companies consist of IT Consulting, Event Management Services, Sound & Lighting Consulting & Installations for the entertainment industry. Two Offshore programmi
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