Haqe International Bangladesh
General office
Haqe International
House#A/39, Road#171, Central West Block
Khalishpur, Khulna
Khulna ,9000
Bangladesh
Phone: +880 172 016 580
Phone: +880 2 986 00 44
Contact Person
S.M.Nazmul Haqe / Managing Director
Phone: +880 2 98 600 44
Phone: +880 17 20 165 80
Haqe International
House#A/39, Road#171, Central West Block
Khalishpur, Khulna
Khulna ,9000
Bangladesh
Phone: +880 172 016 580
Phone: +880 2 986 00 44
Contact Person
S.M.Nazmul Haqe / Managing Director
Phone: +880 2 98 600 44
Phone: +880 17 20 165 80
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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