Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Star Communications
Our voice platform was built by a team of telecommunications experts and has effectively dialed billions of calls for its clients during their critical communication times. Whether calling millions of people per day or only a few thousand, rest assured that Starcom's solution can meet your demand with quality and reliability.
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