A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Citel Technologies
Citel Technologies , A Voice over IP Phone company that provides VoIP Business Phone Systems. Its Main products include EXTender, PBXgateway, Upgraded Hardware Products, PBX platforms etc.
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