The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
AJP''''''''''''''''s Fully Internet based Telecommunication Voice (FIT Voice) service comes with the mission to extend affordable telephony through advanced technology to under-served populations in developed & developing countries.