The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Evolutiontel is an Australian owned company specialising in Voice over Internet Protocol (VOIP). Our first project was to provide a VOIP service that allows voice and video calls over the internet without sacrificing quality.