Gstar International(HK) Co., Ltd China

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General office

Gstar International(HK) Co., Ltd
Bldg 6,caifa industrial zone,guanlan town,shenzhen city,china
shenzhen city
Guangdong ,518048
China

Phone: 86-755-61285684
Site: http://www.gstartech.com

Contact Person

Shawn Yuan / Manager
Phone: 86-755-61285684

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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