The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Our goal is to make available cost effective means of telecommunication to people and enterprises throughout our regions: Europe, Africa, Middle East , the Balkans and Russia/CIS by providing: