GRT Telecom United States

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General office

GRT Telecom
18520 NW 67 Ave - Suite 246
Miami Gardens
Florida ,33015
United States

Phone: 954-556-7134

Contact Person

Ana Rea?o-Stoll / Account Manager
Phone: 954-556-7134

Voip Termination ISP

Call Routing VoIP Solutions

net.com

another

International Gateway Communications, LLC.

Ascentech POP

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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