Grouphone United States

GrouPhone is a privately held corporation, headquartered in the USA with switching facilities around the world. GrouPhone was founded by a group of technology pioneers and visionaries who transformed the Information Technology industry. GrouPhone`s founde

GrouPhone is a privately held corporation, headquartered in the USA with switching facilities around the world. GrouPhone was founded by a group of technology pioneers and visionaries who transformed the Information Technology industry. GrouPhone`s founders have more than 30 years of experience in Global Marketing and Internet technical engineering and architecture for large scale, commercial IP backbone networks. By forming GrouPhone, these prominent business men aim to redefine yet another industry -- telecommunications, pursuing one main goal: bringing its customers the highest performance on their communications all around the world.GrouPhone`s team has been on the VoIP arena since 2002. From the start, our top priority has been providing customer service and satisfaction, while still offering competitive pricing. After experiencing exponential growth, GrouPhone has not lost sight of the importance of attention to customers, and treats every customer the same way it did when it was founded.GrouPhone remains profitable in a very competitive telecommunications industry by maintaining strict control over its resources, decision-making and attention to detail. Much of GrouPhone`s success can be attributed to its ability to function as a traditional local/long distance telephone company as well as a cutting-edge Voice over IP carrier through ownership of its own switching facilities and network. GrouPhone`s state-of-the-art switching facilities successfully address the need for redundant power systems, generators, fire retardation systems and full security. VoIP is managed utilizing two separate platforms in conjunction with the resources of at least three domestic and international carriers at all times, insuring calls completion and quality-of-service.Call quality and reliability are critical to any large-scale adoption of VoIP as a means of transport and termination of telephone calls. GrouPhone monitors the quality parameters on a route-by-route, termination-by-termination basis to determine if satisfactory QoS (Quality of Service) levels are being sustained to every call. If these parameters are not constant, GrouPhone will route to different termination partners. QoS metrics include extrinsic call setup parameters (ASR, ACD, and PDD) as well as intrinsic sampled measurements of packet loss, jitter and delay.GrouPhone prides itself on being a true "One-stop Telecommunications Provider" for all of our customers` needs by offering Voice Over IP service, traditional local and long distance calling service, toll-free services, and prepaid calling cards. We provide our customers with one consolidated invoice detailing individual charges for each product and/or service they are enrolled in. Plus we back up all our products and services with 24/7 Customer Service, staffed by highly trained, courteous live agents, not a recording!

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