GRNVoip Philippines
- International VoIP Wholesale Provider
- Call Routing VoIP Solutions
- Cisco Systems
- Custom Open Source Billing Solution
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
IXC.UA
IXC Softwitch is a high performance scalable Class 4 VoIP Softswitch solution with user friendly GUI web interface, which enables secure large VoIP traffic flow over various IP networks.
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