Greenacres Utilities Ltd United Kingdom
General office
Greenacres Utilities Ltd
14 Cross Street
Maidstone
Kent ,ME14 2SL
United Kingdom
Phone: 01622829587
Site: http://Greenacres Utilities Ltd
Contact Person
Martyn Jagger / Business Manager
Phone: 01622829587
Phone: 07771638563
Greenacres Utilities Ltd
14 Cross Street
Maidstone
Kent ,ME14 2SL
United Kingdom
Phone: 01622829587
Site: http://Greenacres Utilities Ltd
Contact Person
Martyn Jagger / Business Manager
Phone: 01622829587
Phone: 07771638563
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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