Green World Technologies Ltd. Pakistan
General office
Green World Technologies Ltd.
Multan
Punjab ,60600
Pakistan
Phone: +9212345678
Site: http://www.greenworldtek.com
Contact Person
Usman Asghar / CEO
Phone: +923317045080
Green World Technologies Ltd.
Multan
Punjab ,60600
Pakistan
Phone: +9212345678
Site: http://www.greenworldtek.com
Contact Person
Usman Asghar / CEO
Phone: +923317045080
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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