Go2Call United States

Go2Call delivers a complete suite of hosted international VoIP solutions to providers worldwide. Go2Call`s back-office solutions enable carriers and resellers, broadband service providers, ISPs, new VoIP license holders, call shops and other distributors to offer powerful VoIP services while building equity in their own brands and dramatically reducing their time-to-market and capital expenditure.Go2Call has built a reputation as a global leader in the development and delivery of these low cost, high quality, hosted VoIP calling services and is the back-office provider to over 200 customers in nearly 100 countries. Key Go2Call customers include Fujitsu`s Nifty, VSNL and Teleglobe.

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General office

Go2Call
1603 Orrington Avenue - Suite 1190
Evanston
IL ,60201
United States

Phone: +1-847-864-4123 x 15
Site: http://www.go2call.com

Contact Person

Larry Spear / Co-Founder
Phone: +1-847-864-4123 x 15
Phone: +1-847-922-8706

International VoIP Wholesale Provider
Internet Telephony Service Provider
Hosted VoIP billing service provider
Internet VoIP and Video Conferencing Service Provider
Voip Termination ISP
VoIP Billing Software Provider
Voip consulting
SIP Billing

Phone To Phone
Fax To Fax
Web Call
Gatekeepering
Outsourced Billing
PC to Phone
IP devices
Web To Phone
Voice and Video Conferencing
Termination

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Audiocodes
Welltech

another

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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