Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
World Venture Group Telecom
World Venture Group Telecom is a VoIP system integration leader in this environment. It deploys turn key projects for service providers as well as for multinational enterprises located in Latin America, USA and Europe.
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