GM Phone China
General office
GM Phone
CaoBao Rd.
Shanghai
Shanghai ,201101
China
Phone: +86-1368-175-9555
Contact Person
O.R. Olafsson / Tech
Phone: +86-1368-175-9555
GM Phone
CaoBao Rd.
Shanghai
Shanghai ,201101
China
Phone: +86-1368-175-9555
Contact Person
O.R. Olafsson / Tech
Phone: +86-1368-175-9555
- Internet Telephony Service Provider
- IP devices
- PC to Phone
- Phone To PC
- Phone To Phone
- Huawei VoIP Products
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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