Globephonex Canada

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General office

Globephonex
5665 mc Grail Ave
Niagara falls
Ontario ,l2g3r4
Canada

Phone: 6477222395
Site: http://www.globephonex.com

Contact Person

Tommaso Lorenzo / Owner
Phone: 6477222395

Hardware
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider

Fax To Fax
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway

Audiocodes
Cisco Systems

None

Canadian Pacific Telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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