GlobalTalk Communications, Inc. United States
GlobalTalk Communications is the strategic marketing and service provider for Constant Touch Broadband Internet Phone Service. Our communication solutions allow people to call almost Anyone, Anywhere in the world, at Anytime it`s convenient for them. What
GlobalTalk Communications is the strategic marketing and service provider for Constant Touch Broadband Internet Phone Service. Our communication solutions allow people to call almost Anyone, Anywhere in the world, at Anytime it`s convenient for them. What makes us unique is our ability to provide a turnkey marketing solution for selling Internet Phone Service through resellers and retailers.
GlobalTalk Communications, Inc.
1136 UNI0N Mall, Suite 800
Honolulu
HI ,96813
United States
Phone: +1-808-791-2306
Site: http://www.globaltalknetwork.net
- Hosted VoIP billing service provider
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP Softswitch & CPE
- SIP VoIP Gateway
- Web Call
- Web To Phone
- Cisco Systems
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
CallControl
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