Globaltalk Communication India
General office
Globaltalk Communication
Shop no-7, Neel Aakash Ganga, Laxmipark, Miraroad,Thane
Mumbai
Maharashtra ,400068
India
Phone: +91 9322759528
Contact Person
Samuddin Surani / propriter
Phone: +91 22 55898116
Phone: +91 9322759528
Globaltalk Communication
Shop no-7, Neel Aakash Ganga, Laxmipark, Miraroad,Thane
Mumbai
Maharashtra ,400068
India
Phone: +91 9322759528
Contact Person
Samuddin Surani / propriter
Phone: +91 22 55898116
Phone: +91 9322759528
- Internet Telephony Service Provider
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Kortel Communications
Kortel has a physical presence in Los Angeles, CA USA and prefers connectivity via VoIP packet interfaces with either H.323 or SIP. This reach minimises, or can even eliminate, the local access circuit cost which all too often becomes the highest cost ite
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