The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Easytone Technology, Inc. (Hongkong), launched in 1997, is dedicated to the system integration of Internet/IP-Network Voice Solutions and value-added services among datacom and telecom fields.