Gatekeeper is an administrational tool for H.232 multimedia networks. A single unit can control interactions for each zone, which comprises the terminals, MCU's and gateway within the frames of a particular domain. Gatekeeper is an optional element, but when it available, it becomes the central administrative entity.
TeleCable Services is primarily an Internet based company and while we do have customer service representatives on hand, emails are generally handled much faster than direct phone calls.