The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
NexTone Communications
NexTone provides intelligent, secure next generation IP and IMS network interconnects that enable new revenue streams from VoIP and multimedia services. Our technologies enable a common way to exchange, secure, monitor, control, and bill for voice and mul
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