Global Voice LLC United States

Global Voice serves its clients through its wholesale Voice Over Internet Protocol ("VOIP") and backbone divisions. Global Voice allows carriers to combine the services to produce an end-to-end turn-key network for rapid deployment in their market. Global Voice allows emerging carriers to outsource its billing, management as well as integration services, allowing them to enter their market with a full suite of services in a shorter timeframe with less cost.

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General office

Global Voice LLC
327 Rolling Knolls Way
Bridgewater
NJ ,8807
United States

Phone: +1 908-997-0119
Site: http://www.gvllc.net

Contact Person

Majid Khan / Managing Partner
Phone: +1 908-997-0119

International VoIP Wholesale Provider
Internet Telephony Service Provider
Hosted VoIP billing service provider
Voip Termination ISP
VoIP Billing Software Provider
Voip consulting

Phone To Phone
Phone To PC
Web Call
Outsourced Billing
PC to Phone
Termination
Billing Software

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Quintum

None

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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