Global Topup United Kingdom
General office
Global Topup
Surrey
United Kingdom
Site: http://www.globaltopup.com
Contact Person
Adrian Neagu
Phone: 604-998-8019
Global Topup
Surrey
United Kingdom
Site: http://www.globaltopup.com
Contact Person
Adrian Neagu
Phone: 604-998-8019
- Cloud-based Unified Communications Service Provider
- Collaboration
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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