Global Telecom Exchange, LLC (GlobalTelX) United States

GlobalTelX is an FCC licensed (47 USC Section 214) international facilities-based communications carrier that provides a full suite of low-cost, high quality VoIP termination, origination and IP Telephony solutions to telecommunications carriers, service providers, calling card operators, call centers and corporate entities worldwide.

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General office

Global Telecom Exchange, LLC (GlobalTelX)
502 East Ross Avenue, Suite 101
Tampa
Florida ,33602
United States

Phone: 813-919-6017
Site: http://www.globaltelx.com

Contact Person

Mike Nelson / Managing Partner
Phone: 813-919-6017

A-Z Termination
International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip Termination ISP
Wholesale VoIP Carrier

E1/T1
gsm voip solutions
Partnering for Origination and Termination
SIP VoIP Gateway
Termination
VoipSwitch

voipswitch

Voip Switch

Web based Billing System

All Call Technologies

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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