Global Telecom (Canada) Inc. Canada

Global Telecom is a technology solutions provider, giving your business a `one-stop-shop` for technology infrastructure. Our goal is to help you focus on what`s important to your business by clarifying the ever-changing and often confusing world of technology.The Global Telecom team will assess, recommend, and procure the communications services your business needs, and introduce you to industry leading possibilities of which you may not have been aware.From wireless to computer equipment, we can help resolve the complexity of sourcing various technologies and then trying to make them work together.

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General office

Global Telecom (Canada) Inc.
1 Yonge St., 18th Floor
Toronto
Ontario ,M5E 1W7
Canada

Phone: +1 416-363-5200
Site: http://www.globaltelecom.ca

Contact Person

Paul Quenneville / V.P. Business Development
Phone: +1 416-363-5200

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
Voip consulting
Voip Termination ISP
Wireless Broadband

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Data Conferencing
E1 Bulk Wholeseller
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
vFone
Voice and Video Conferencing
Web Call
Web To Phone

Antek
Cisco Systems
Clarent
CPM
Lucent
QiiQ
Quintum
Sonus Network
VocalTec

Our Own ASP Solution
QBill

Suantec INC

QQ Technologies

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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