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The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
GAO Research Inc.
GAO Research Inc. is a recognized leading provider of communications software to telecom and electronics companies worldwide.GAO has experienced tremendous success both in terms of sales growth and market penetration, becoming one of the fastest growing c
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